How to Book A Ride with SW Prime 

There are two ways to book a ride with the SouthWest Prime Transit Service:

SW Transit Phone App

  • Download the SouthWest Transit app for free from the Google Play Store or Apple App Store. 
  • Start the SW Transit App. 
  • Click on the SW Prime button. 
  • Enter your Pickup address/location, Drop Off address/location, and how many riders are with you. 
  • Select if you use a mobility device (wheelchair, walker, scooter, etc…) or have a bicycle. 
  • Get an arrival time of your driver with real-time mapping of your driver’s location. 
  • You will receive a text message when your driver arrives.


  • Call 952-SW-PRIME (952-797-7463): Mon-Fri, 6:30am-6:30 pm. Ride requests are not accepted after 6:30 pm.  
  • Provide the reservationist with your phone number, pickup location, drop off location, and how many riders are with you