Rider Expectations:

-         To receive prompt and courteous information from staff, phone services, and web-based portals to their questions about current routes, schedules, and services provided by SouthWest Transit.

-         To find facilities well marked in terms of location, entrance, egress, and services.

-         To find facilities that are clean, well-lit, safe, and inviting.

-         To find vehicles that are clean (inside and out) and properly marked for their destinations.

-         Drivers who are safe, pleasant, courteous, and professional in all other respects.

-         An on-time ride with clear announcements about the route, scheduled stops, and connections to other mass transit routes.

-         When service is delayed, access to real-time service information when off the bus.  On the bus, drivers will keep riders informed of their safe and timely responses taken to route delays and variances.

-         To receive prompt and courteous responses to suggestions for service changes and improvements.

-          Thorough evaluation and prompt response by SouthWest staff to rider complaints.

-         Mobility impaired passengers and others with special needs will be made to feel welcome consistent with the physical capabilities of the facilities, equipment, and staff.

-         Prior to significant service changes being made, the public will be given the opportunity to review suggested changes and provide comment before any final decisions are made.

Rider Responsibilities:

-         Treat SouthWest staff, contractors, service providers, and fellow passengers with the same level of politeness and courtesy as you would expect from them.

-         Allow senior citizens, disabled persons, and persons with service animals to occupy space at the front of the coach or where seats are specially marked.

-         Refrain from making cell phone calls in the “Quiet Zone”.  In areas where cell phones are permitted, keep calls short and quiet.

-         Honor bus driver requests when made in the interest of safety or the needs of others.

-         Be considerate of the person in the seat behind you when using the seat-recline feature.

-         Do not occupy more than one seat when others need seating.  During peak times, place parcels and purses in the overhead rack or on your lap; not in the aisle or in the seat beside you.

-         Riders with backpacks or large shoulder bags are encouraged to carry them down the coach aisle.

-          Be ready to board or exit several minutes before the posted departure or arrival times.

-         At station stops, standees have priority for leaving the bus.  All other riders are encouraged to exit from front to rear of the coach.

-         Leave your seat, vent, drink holder, and lighting as you would like to find them.

-         Use headphones at volume levels that do not disturb those around you.

-         Share your ideas about the service (improvements or critiques) with Customer Service.  Help improve services by participating in rider surveys and committees.